Pac man vocabulary teacher tools3/11/2023 " Chunk and Check." Don't wait until the end of the visit to initiate teach-back.Can you please describe the 3 things you agreed to do to help you control your diabetes?" "We covered a lot today and I want to make sure that I explained things clearly.Think about how you will ask your patients to teach back the information. It is a test of how well you explained the concept. Keep in mind this is not a test of the patient's knowledge. I explained the instructions again and then she was able to teach them back to me… I had no idea she did not understand… I was so wrapped up in delivering the message that I did not realize it wasn't being received". With one mother and her child, I concluded the visit by saying 'so tell me what you are going to do when you get home.'.She could not tell me what instructions I had just given her. "I decided to do teach-back on five patients. Health Literacy and Patient Safety: Help Patients Understand is a 23-minute video from the American Medical Association that includes an example of a clinician using teach-back (see the last 5 minutes of the video).This 5-minute video gives two examples for clinicians of how to use teach-back with medicine changes. The module can be used by clinicians, staff members, in a group setting, or as a self-directed tutorial. Its 45-minute Interactive Teach-Back Learning Module includes key content and videos of clinicians using teach-back. The Always Use Teach-Back! Toolkit describes principles of plain language, teach-back, coaching, and system changes necessary to promote consistent use of teach-back.Studies have shown that 40-80% of the medical information patients are told during office visits is forgotten immediately, and nearly half of the information retained is incorrect. Improve patient satisfaction and outcomes.Decrease call backs and cancelled appointments.Improve patient understanding and adherence.The teach-back and show-me methods are valuable tools for everyone to use with each patient and for all clinic staff to use.The related show-me method allows staff to confirm that patients are able to follow specific instructions (e.g., how to use an inhaler). It is a way to confirm that you have explained things in a manner your patients understand. The teach-back method is a way of checking understanding by asking patients to state in their own words what they need to know or do about their health. Regardless of a patient's health literacy level, it is important that staff ensure that patients understand the information they have been given. Connect Patients with Literacy and Math Resources: Tool #20.Direct Patients to Medicine Resources: Tool #19.Link Patients to Non-Medical Support: Tool #18.Tool 17: Navigating the Health Care System (Slide Presentation).Help Patients Remember How and When to Take Their Medicine: Tool #16.Use Health Education Material Effectively: Tool #12.Assess, Select, and Create Easy-to-Understand Materials: Tool #11.Consider Culture, Customs, and Beliefs: Tool #10.Conduct Brown Bag Medicine Reviews: Tool #8.Followup Instruction Form for a Patient with Diabetes.Health Literacy Video Moderator's Guide.Health Literacy Video Questions for Discussion.Tool 3a: Health Literacy: Hidden Barriers and Practical Strategies.Plan-Do-Study-Act (PDSA) Directions and Examples.Create a Health Literacy Improvement Plan: Tool #2.
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